SHIPPING & REFUNDS
The following terms apply to any orders and purchases you make from this website.
You must not order or purchase goods from us:
· if you are aged under 18;
· for re-sale purposes (all goods must be purchased for personal use); or
· which are outside any order limits or restrictions which we may apply to our wines on this site.
We may accept any order for the supply of goods (in whole or in part), or decline any order. We are not liable to you in respect of those goods that we are unable to supply to you, provided that we refund any amounts paid by you in respect of the unsupplied goods.
For any international deliveries, we use a courier service called Get Freighted. Prices for Get Freighted deliveries are subject to change to due to exchange rates and taxes of the destination country.
Any delivery timeframes specified by us are indicative only. We are not liable for any loss or damage that you may suffer if delivery is not made within the delivery timeframes or it is delayed for any reason.
We‘re also not obliged to deliver the goods to a location where our nominated contractor or agent does not provide delivery services. The person we deliver to has to be aged 18 years or over (and may be asked to provide proof of age). If no-one is at the delivery address, or if there is no-one aged 18 or over, an attempted delivery notice will be left at the delivery address and you will need to collect your wine from the location specified in the notice.
Once you have placed an order, please note that we are unable to cancel or edit your order. Accordingly, please ensure all product and delivery details are correct.
In the unlikely event that the goods received are faulty or defective, not as ordered or not of acceptable quality (as defined in s54(2) of Schedule 2 to the Competition and Consumer Act 2010 (Cth), please contact us on 03 9739 0461 and we will attempt to remedy the situation as soon as possible. If we are unable to supply you with wine of the vintage that you ordered, we reserve the right to substitute it for the same wine of a different vintage.